I read everything that comes in and reply to most of it.
Worth getting in touch about
- Something on the site is wrong or out of date. Bonus terms change constantly and I’d rather hear it from you than leave it stale. Corrections get priority.
- A bad experience at a casino we list. Slow payouts, unreasonable verification demands, terms applied unfairly — tell me. It feeds directly into ratings, and I’ve removed brands over it.
- A casino you’d like reviewed. No promises, but I take requests.
- Operators and affiliate managers. Happy to hear from you. Be aware that listings and ratings aren’t for sale, and asking tends to end the conversation.
What I can’t help with
I don’t operate any casino and have no access to your account at one. If you have a dispute about a deposit, a withdrawal, a bonus or a closed account, you need to raise it with the operator directly, and then with their licensing authority or a dispute service if that fails. I can sometimes point you at the right place, but I can’t act on your behalf.
If gambling has stopped being fun, the /responsible-gambling/ page lists free and confidential help — and that’s a better first message than one to me.
Response time: usually within 2–3 working days.
